Leela Eco Spa
Direct Billing
We submit eligible claims for you.
While we are happy to assist with your insurance submission, coverage ultimately rests with your provider.
Before you arrive
What to bring
To help us process your direct billing smoothly, please bring these to your appointment.
- 01Insurance providerThe name of your plan or insurer
- 02Policy or group numberAs printed on your card
- 03Member IDYour identification number
- 04Photo IDA valid piece of identification
Please present your insurance card and photo ID upon arrival. Once we save your insurance details securely in your client profile, you will not need to bring your card for subsequent visits.
What we can bill
Eligible treatments
Therapeutic treatments can be submitted directly. Esthetics and facials cannot.
How it works
Direct billing policy
- Client responsibility
- Should a claim be denied or partially covered, please be prepared to clear the remaining balance at the time of your service.
- No pre-determinations
- Our system does not permit us to do a pre-determination before your services are rendered.
- If a claim cannot be completed
- Please settle any unpaid balance directly at check-out. We will gladly provide an official paid receipt so you can easily self-submit the claim to your insurer for reimbursement.
- Accepted plans
- Please confirm with us before your visit which plans we can bill directly. Remaining balances are due at the time of service, and we will issue a receipt for simple self-submission.
Questions
Frequently asked questions
Coverage, receipts, and what to bring on a return visit.
01Why might my direct billing claim not process?
A claim can be declined or delayed for a few common reasons.
- Policy or benefit limits have been reached
- The insurer’s portal is temporarily down
- The insurer asks for a manual review or a doctor’s note
If it cannot be processed at your appointment, settle the balance with us and we will issue an official receipt for self-submission.
02What if my claim is rejected?
If your claim cannot be processed or is declined, simply pay the outstanding balance at check-out. You can then reach out to your insurance provider for coverage details and easily submit your paid receipt for direct reimbursement.
03Can I direct bill for all my treatments?
We offer direct billing for a wide variety of therapeutic treatments, including massage (prenatal, regular customized, reflexology, maderotherapy, and similar), acupuncture, osteopathy, chiropractic care, and cupping. Direct billing is not available for esthetic services or facials.
04Do I need to bring my insurance card every time?
Not at all. Once we save your insurance details securely in your client profile, you will not need to bring your card for subsequent visits.
05What about MVA claims?
We are pleased to offer direct billing for Motor Vehicle Accident (MVA) claims. To ensure proper coordination with your insurer, please book your appointment at least 2–3 days in advance and email your contact information, insurance provider, and booking date to mva@leelaecospa.com. Our team will coordinate with your provider prior to your visit.
Motor vehicle accidents
MVA claims are direct billed.
We coordinate the claim with your insurer before you arrive.
- 01Book aheadBook your appointment at least 2–3 days in advance.
- 02Email the studioSend your contact information, insurance provider, and booking date.