Spa Etiquette


Change Rooms (Beltline Location)


Our Beltline location offers both men’s and women’s private change rooms, you will be able to begin and end your robed treatments in a zen-like oasis. Showers available in both change rooms, and a sauna is available in the women’s change room.

Gratuities


Appreciated by our dedicated team, gratuities are payable by cash or by “cash back” using your debit card. It is customary to leave 15 to 20% of the service value. Gratuities are not accepted for acupuncture or osteopathy.

Direct Billing


Please provide reception with your health insurance information prior to going into treatment. We can not guarantee the payment will go through as it depends on your personal plan.

First Time Clients


If you are a first time client please arrive at least 15-20 minutes early in order to fill out our client health form. If you are pregnant or have diabetes or any other illness please notify us when booking.

Product Returns


Please understand that for sanitation reasons we are unable to offer returns on skin care. We are unable to offer cash refunds on gift cards.

Cancelation Policy


Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to 50% of the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and can have traveled to the spa specifically for your service. For these reasons, we are obligated to compensate our staff for their time as well as makeup for the lost revenue.

When you schedule your appointment with us, you are agreeing to these policies

For ultimate relaxation Arrive on Time


We suggest that you be on time for your appointment, we don’t want you to feel rushed for your appointment. In the event certain circumstances prevent you from arriving on time please call the spa to inform us that you are running late and we will try to reschedule your appointment. If rescheduling is not possible, then your treatment time will start and end as scheduled so that the next guest can fully enjoy their treatment. (Full charges will apply).