Change Rooms ( Beltline Location)
Our Beltline location offers both Men’s and Women’s private change rooms, you will be able to begin and end your robed treatments in a zen-like oasis. Showers available in both change rooms, and a sauna is available in the Women’s change room.
Gratuities
Appreciated by our dedicated team, gratuities are payable by cash or by “cash back” using your debit card. It is customary to leave 15 to 20% of the service value.
Direct Billing
Please provide reception with your Health insurance information prior to going into treatment. We can not guarantee the payment will go through as it depends on your personal plan.
First Time Clients
If you are a first time client please arrive at least 10-15 minutes early in order to fill out our client health form. We recommend you fill this out online prior to coming in. If you are pregnant or have diabetes or any other illness please notify us when booking.
Product Returns
Please understand that for sanitation reasons we are unable to offer returns on skin care. We are unable to offer cash refunds on Gift Certificates, nor are Gift Certificates (or a portion thereof) eligible for use as a gratuity.
Late Arrivals and Ultimate Relaxation
We suggest you arrive in plenty of time to change or choose a nail colour prior to your treatment. Please understand that your treatment will end on time so the next guest will not be inconvenienced. To enjoy ultimate relaxation, we ask that you do not use your Cell Phone while in the spa so as not to disturb guests around you.
Cancelation Policy
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to 50% of the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and can have traveled to the spa specifically for your service. For these reasons, we are obligated to compensate our staff for their time as well as makeup for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies